If you'd like to listen to audio recordings of patient stories, check out the Penn Medicine Listening Lab, an archive of three to five-minute recordings contributed by patients, caregivers, clinicians, support staff. The Listening Lab aims to foster compassion through the art of patient and clinician narratives. Read this article for more insight!
"Presence and quality of listening top the list of behaviors that engender trust in a healthcare professional. When clinicians complete training in relationship-centered communication, validated measures of empathy, patient satisfaction, and clinician emotional exhaustion improve. Beyond striving to improve clinician-patient relationships and patient experience, the Listening Lab aspires to strengthen well-being, presence, and compassion."
https://closler.org/connecting-with-patients/practicing-the-art-of-listening
"Presence and quality of listening top the list of behaviors that engender trust in a healthcare professional. When clinicians complete training in relationship-centered communication, validated measures of empathy, patient satisfaction, and clinician emotional exhaustion improve. Beyond striving to improve clinician-patient relationships and patient experience, the Listening Lab aspires to strengthen well-being, presence, and compassion."
https://closler.org/connecting-with-patients/practicing-the-art-of-listening